Frequently asked questions

Every item on this store is pre-owned (used). It is from our own stock and inspected by our team before it is listed. Photos are of the actual unit unless the listing is marked "Model photo" - then ask us on WhatsApp for photos of the exact piece before you buy.

"In stock" means the unit is in our inventory right now and can be bought online. "Ask availability" means the listing is being matched with current stock - message us on WhatsApp and we confirm within working hours. "Sold out" means the last unit has been sold; we keep the page so you can ask us to find one.

Yes. The price shown is the price the cart charges. Prices are in Indian Rupees; taxes, where applicable, are shown on the invoice issued for your order. If we find an obvious pricing error before dispatch we tell you and you can cancel for a full refund.

Use "Reserve on WhatsApp" on the product page or book it at checkout with the 5% booking amount. A booked order must be collected within 30 working days of booking; after that it may be sold to another customer and the amount paid is not refunded.

Yes, an invoice is issued for every order and comes with the parcel or handover. Any warranty for a unit is only what is stated on its product page or on that invoice.

Right now 57 listings are in stock. Stock changes daily - if you do not see a model, ask us on WhatsApp and we will tell you if one is coming.

Two ways at checkout: (1) pay the full amount online through PhonePe (UPI, card or net banking - the gateway handles the instrument, we never see your card or UPI details), or (2) book with 5% online and pay the balance on delivery. We do not take payment by bank transfer links or any other website.

When you book with 5% and pay the rest on delivery, a 5% service charge is added on the balance. It is shown at checkout before you pay - nothing is added later.

Yes. PhonePe sometimes confirms a few minutes late. We re-check the payment automatically for 48 hours and mark the order paid the moment PhonePe confirms it - you do not need to pay again. If money was deducted and the order still shows unpaid after a few minutes, WhatsApp us the order number and PhonePe reference and we check it with PhonePe.

An order is confirmed only after payment (or the booking amount) is received and our team confirms it with you by phone, WhatsApp, email or SMS.

No. We do not offer EMI or exchange on this store. If the PhonePe payment page shows EMI options, that is between you and your bank.

Courier anywhere in India, 3 to 10 days after the order is confirmed. No international shipping. Our team calls or WhatsApps you to confirm the delivery address before dispatch.

Collect from our Delhi office (A-38, 1st Floor, Ganesh Nagar, New Delhi 110018), Monday to Saturday, 11:00 AM to 8:00 PM. We also have a store in Pune - see the store pages for details.

No. We do not offer international shipping.

Check the parcel for visible damage before accepting it and record any damage with the courier at the time of delivery. Ownership and risk pass to you on delivery, or on handover if you collect the order.

Return only if the unit has an actual physical or internal fault, raised within 7 days of delivery, in the same condition. A ₹500 shipping charge is deducted from the refund. Not liking the camera is not a reason for return.

Warranty is only what is stated on the product page or the invoice for that unit. Where nothing is stated, the item is sold without warranty. Nothing in our terms limits your rights under the Consumer Protection Act, 2019.

Before dispatch: yes - contact us on phone, WhatsApp or email and any amount you paid is refunded in full to the original payment mode. After dispatch or delivery, the Return Policy applies.

Email support@sellyourgadget.shop or WhatsApp us with your order number to get a return authorisation. Pack the item securely in its original packaging with proof of purchase; we arrange the courier pickup. After we receive and check the item we start the refund, minus the ₹500 shipping charge. Refunds go back to the original payment mode.

WhatsApp or call +91 70489 50208, or email support@sellyourgadget.shop. Monday to Saturday, 11:00 AM to 8:00 PM; Sunday by appointment.

Write to our Grievance Officer via the details in the Terms & Conditions (section 11). We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

That is our other site: sellyourgadget.in - instant price and free pickup across India.